bs111's Privacy Policy

bs111 collects certain types of personal and non-personal information for the purpose of operating its services smoothly, ensuring security, and providing users with the best possible experience. A detailed description of the information collected is provided below.

1.1 Personal Identification Information

We collect the following information for the purpose of account registration and management:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address and country
• National ID card or passport details (where required for identity verification)
• Username chosen by the user

1.2 Financial Transaction Information

We may collect the following information when processing deposits, withdrawals, and transactions:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Transaction amount, date, and time
• Transaction reference number and status

1.3 Technical and Usage Information

Information collected automatically while using the platform includes:

• IP address and device information (operating system, browser version)
• Login and logout timestamps
• Game play history and betting records
• Cookie and session data
• Website navigation behaviour

bs111 collects user information through various methods. Each method is described in detail below.

2.1 Information Provided Directly

You provide information directly through the following activities:

• When creating an account and filling out the registration form
• When submitting documents during the identity verification process
• When requesting a deposit or withdrawal
• When contacting the customer support team via live chat or email
• When updating your profile information

2.2 Automatically Collected Information

When you use the bs111 platform, certain information is collected automatically. This includes browsing information gathered through cookies, web beacons, and log files. This information is used to improve site functionality and maintain security.

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification service providers and payment processing partners (bKash, Nagad, Rocket). This information is used solely for the purpose of transaction verification and fraud prevention.

bs111 uses the information collected for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and securing user accounts
• Processing transactions and maintaining records of deposits and withdrawals
• Improving gaming platform functionality and user experience
• Identifying and resolving technical issues

3.2 Customer Support

• Providing 24/7 live chat and email support
• Responding to user complaints and enquiries
• Sending account-related notifications and updates

3.3 Security and Compliance

• Detecting and preventing fraud, money laundering, and suspicious activity
• Age verification — ensuring services are provided only to users aged 21 or above
• Implementing responsible gaming measures
• Complying with applicable laws and regulations

bs111 may share user information with third parties in limited and specific circumstances. We never disclose your information unnecessarily or without your prior consent.

4.1 Service Partners

Necessary information may be shared with selected third-party service providers for the operation of our platform. This includes:

• Payment processing partners (bKash, Nagad, Rocket) — to complete transactions
• Identity verification services — for regulatory compliance
• Technical infrastructure providers — for system maintenance and security

All such partners are bound by strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Obligations

bs111 may be required to disclose information to authorities in the following circumstances:

• In accordance with a valid court order or a legal demand from a government authority
• As required for anti-money laundering (AML) or fraud investigations
• In urgent situations to protect the security of our platform

4.3 Explicit Prohibitions

bs111 will never:

• Sell your information to advertisers
• Share information with third parties for marketing purposes without your consent
• Transfer information to unknown or untrusted parties

bs111 adopts industry-standard technical and administrative measures to protect user information. The key components of our security framework are:

5.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Advanced firewall systems are used to prevent unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.

5.2 Administrative Security

• Access to personal information is restricted to authorised personnel only
• Mandatory privacy and data protection training for all staff
• Clear procedures and response plans to handle data breach incidents

Cookies and similar technologies are used to ensure the smooth operation of the bs111 platform and to improve user experience.

6.1 Types and Uses of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating the platform's core functionality. Without these, the site will not function properly.
• Functionality Cookies: Used to remember your preferences and settings (such as language preference).
• Analytics Cookies: Help analyse site usage to improve the quality of our services. Information collected is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraud and unauthorised access.

6.2 Cookie Controls

Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may limit some platform functionality and login sessions may not be maintained.

bs111 retains user information only for as long as necessary. The retention period depends on the type and purpose of the information.

7.1 Active Account Information

While your account is active, your profile information, transaction records, and gaming history are retained. This information is necessary for service delivery and account management.

7.2 Closed Account Information

Even after an account is closed, some information may be retained for a specified period to meet legal obligations. This includes financial transaction records and identity verification information. Once this period expires, information is securely deleted or anonymised.

7.3 Inactive Accounts

For accounts that have been inactive for an extended period, we periodically review unnecessary information and take action in accordance with this policy.

bs111 believes that users have the right to control their own information. We ensure the following rights:

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. This request can be made through your account or by emailing [email protected].

8.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. Providing accurate information is important for safe and proper service.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, information retained to fulfill legal obligations may be exempt from this request.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional messages at any time. Email us at [email protected] with your preference — we will act as quickly as possible.

bs111 provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.

Age verification is in place during the registration process. If we find evidence that a minor has provided information, we will immediately delete that information and close the associated account.

bs111 may update or revise this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a special notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after changes are made, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions, feedback, or complaints about this privacy policy, bs111's support team is always ready to help.

You can reach us in the following ways:

• Live Chat: Available 24/7, in Bengali and English — the best option for immediate assistance
• Email: [email protected] — for detailed inquiries and document submissions

Our team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).